Shipping, Delivery & Returns
Ronnie John accepts all major credit/debit cards including Visa, MasterCard and American Express. PayPal and Afterpay are also available.
We endeavour to process orders within 1 business day.
Standard delivery to metropolitan areas generally takes 2-5 business days after shipping.
Standard delivery to rural areas may take longer. (Please allow up to 10 days delivery for remote rural areas).
For more information visit: www.auspost.com.au/parcels-mail/delivery-areas.html
Please note, due to increased order volume and the impact of COVID-19 lockdown restrictions, it may take longer than usual for your order to arrive.
Our free shipping offer is applied at checkout for purchases valued at $150 or over.
This promotion cannot be applied to historical orders or to orders that have been adjusted.
Free delivery is valid for Standard Australian ground shipping only.
Express shipping is available at an additional charge.
Express shipping to metropolitan areas generally takes 1-2 business days after shipping.
Express shipping to rural areas may take longer. (Please allow up to 7 days delivery for remote rural areas).
Express shipping options can be selected at checkout.
Where do you ship to?
Australia, New Zealand
How can I track my order?
Tracking information is sent via email on the day your order has been shipped.
Australia Post tracking URL is: https://auspost.com.au/mypost/track/#/search
Do you deliver to PO Box addresses?
Yes, as long it is an approved parcel delivery PO Box. Please check with your provider.
What happens if my items get lost in transit?
Please contact Australia Post and quote your tracking number that was sent to you in your shipment confirmation email. If the carrier can’t locate your items, we’ll lodge an enquiry on your behalf.
Please contact us if you have any queries regarding your delivery.
How can I contact Customer Service?
Via the ‘Contact Us’ link on our website, or you can email: email@example.com
Returns and Exchanges
Ronnie John does not offer refund or exchange for change of mind. If however, you are not satisfied with your purchase please email firstname.lastname@example.org within 3 business days of receiving your item/s. Please include your order confirmation number and the reasons why you are unhappy with your order.
If you receive an item that is proven faulty, damaged or not what you ordered, Ronnie John will happily exchange or refund this for you, free of any charges.
Faulty or damaged product is to be returned to Ronnie John for inspection prior to receiving a refund or exchange. Please email email@example.com for return address information.
If your parcel is unable to be delivered due to incorrect information provided by you, or you have failed to collect your parcel from your local post office or delivery centre, Ronnie John is not liable for the re-postage of your order.